Customer & Operations Executive

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the drilling sector is seeking a customer service-oriented individual to manage customer inquiries and provide accurate quotations. The role demands strong organizational skills, proficiency in English and Mandarin, and the ability to handle multiple tasks efficiently. Ideal candidates will be proactive in learning new processes to enhance operational efficiency while ensuring smooth communication between departments.

Qualifications

• Able to handle customer inquiries and quotations effectively.
• Demonstrates strong independence in task management.
• Good command of both English and Mandarin.

Responsibilities

• Manage incoming customer inquiries via multiple channels.
• Prepare quotations and plan delivery schedules efficiently.
• Communicate with teams to ensure timely project completion.

Skills

Organisational skills

Customer service

Solid numerical skills

Independence

Willingness to learn

Job description

Responsibilities:

• Handle incoming customer inquiries (via website, email, WhatsApp, etc).
• Prepare accurate and timely quotations by computing project costs using in-house pricing tools and template.
• Plan and schedule deliveries in an efficient and cost-effective manner.
• Communicate with customers, production, and design teams to ensure smooth and timely completion of print jobs.
• Assist with resource planning and project prioritisation across different department.
• Support other departments with ad-hoc tasks when required.

Requirements:

• Comfortable working with numbers, especially in calculating costs and quotations.
• Strong organisational skills and ability to manage multiple tasks.
• Comfortable handling sales, customer service, and administrative work.
• Demonstrates strong independence and accountability in managing assigned tasks.
• Able to maintain a patient and level-headed approach in day-to-day interactions and when handling difficult situations
• Shows a strong willingness to learn new skills, processes, and software to improve efficiency over time.
• Good command of both English and Mandarin (to communicate with customers and suppliers)

Other Information:

• Location: Bukit Batok, Singapore
• Working Hours: Monday to Friday, 9AM – 6PM
• Candidate must already be residing in Singapore during the employment period.