Customer Operations Assistant Manager (Warehouse)

INTUIT RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A logistics consultancy is seeking a Customer Operations Assistant Manager in Singapore. The role involves overseeing customer service and logistics operations, maintaining client relationships, and implementing process improvements. Ideal candidates will have a diploma in a related field and at least 3 years of experience in logistics or supply chain operations. This position offers a dynamic work environment with competitive salary packages.

Qualifications

• Minimum 3 years’ experience in third-party logistics or supply chain operations.
• Prior experience in leading customer service team is essential.
• Able to start immediately or in short notice.

Responsibilities

• Oversee day-to-day customer service and billing operations for warehouse/logistics.
• Respond to customer queries and maintain strong client relationships.
• Coordinate with internal teams and vendors for order processing.
• Conduct monthly billing and monitor debtor aging.
• Maintain accurate inventory and shipping records.
• Implement process changes in coordination with IT and vendors.
• Analyze operational reports for process improvements.
• Guide the team in executing business processes efficiently.

Skills

Leadership in customer service

Client relationship management

WMS proficiency

SAP knowledge

Microsoft Office skills

Education

Diploma in Logistics, Supply Chain, Business, or related field

Tools

WMS

SAP

Microsoft Office

Job description

Overview

Our esteemed client in the Logistics industry is seeking a Customer Operations Assistant Manager to join their dynamic team.

Job Details

• Employment Type: Permanent
• Position: Customer Operations Assistant Manager
• Location: West (Transport provided)
• Working Hours: Monday to Friday, 8.30am to 6pm & Alternate Saturday (half day)
• Salary Package: Basic + Bonus

Responsibilities

• Oversee day-to-day customer service and billing operations for warehouse/logistics functions
• Respond to customer queries and maintain strong client relationships
• Coordinate with internal teams, vendors, and third parties to ensure timely order processing
• Conduct monthly billing, accruals, and monitor debtor aging; recommend recovery plans
• Maintain accurate inventory and shipping records using WMS
• Implement and manage changes to processes in coordination with IT and vendors
• Analyze operational reports and support process improvements
• Guide and support the team in executing business processes efficiently

Qualifications

• At least a Diploma in Logistics, Supply Chain, Business, or related field
• Minimum 3 years’ experience in third-party logistics or supply chain operations
• Prior experience in leading customer service team is essential
• Proficient in WMS, SAP, and Microsoft Office
• Able to start immediately or in short notice

How to Apply

• Click the APPLY button, or
• Email your resume (in MS Word or PDF format) to [e-mail]. Include the job title in your email subject line for prompt processing.

Only shortlisted candidates will be notified.

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA).

Adelin Chong | EA Personnel Reg No.: R1875641

Intuit Recruitment Pte Ltd | EA License No.: 25C2793