Customer Management Executive

AlwaysHired Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in client services seeks a dedicated Client Services Coordinator to ensure exceptional service delivery. The ideal candidate will have a diploma in business, strong analytical skills, and proficiency in Mandarin to liaise with clients in China. This role involves coordination of operations, client communication, and reporting to management, contributing to client satisfaction and operational efficiency.

Qualifications

• Minimum Diploma in Business or equivalent.
• 2 years of working experience in order management or customer service.
• Strong interpersonal relationships and time management skills.

Responsibilities

• Coordinate day-to-day operations of client business requirements.
• Provide timely customer service support and handle inquiries.
• Initiate continuous process improvements based on client feedback.

Skills

Customer Service

Analytical Skills

Problem Solving

Negotiation

Time Management

Interpersonal Skills

Education

Diploma in Business or equivalent

Job description

JOB RESPONSIBILITIES

• Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.

• Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.

• Advising client on delivery schedule and inventory availability.

• Follow up closely to ensure resolution of all problems and issues from Clients.

• Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.

• Initiate continuous processes improvement.

• Provide business reports to Management and client on a weekly/monthly basis.

• Might need to participate in Demand planning with the client if the situation calls for.

POSITION QUALIFICATIONS

• Minimum Diploma in Business or equivalent.

• Able to converse in Mandarin as position required to liaise with Chinese speaking customers in China

• 2 years of working experience in order management or customer service.

• Experience in supply chain, logistics and manufacturing preferred.

• Excellent time management and interpersonal relationships at all levels, cross-functional.

• Strong analytical and problem-solving skills, good negotiation.

• Good verbal and written communication skills.

• Strong team player. Ability to multi-task and takes strong ownership in task.

• Ability to work with huge data accurately. Attention to details.

• Working location: Ubi

• Working hrs: Mon to Fri - 8.30am to 5.30pm

Please submit your updated resume in MS Word format by clicking theQUICK APPLYbutton or you may send your resume to [e-mail]

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Kng Chip Guan Eric | R1104559
AlwaysHired Pte Ltd | 24C2293