Customer Intelligence Analyst (Korea Market)

Procter & Gamble; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Intelligence Analyst, where you'll oversee the Order-Ship-Bill process and ensure customer satisfaction through efficient order management. This role is pivotal in enhancing operations across the APAC supply chain, requiring strong communication skills and proficiency in Korean. With a commitment to diversity and inclusion, this innovative firm offers a dynamic environment for professionals eager to make an impact. If you're passionate about customer service and process improvement, this opportunity is perfect for you.

Qualifications

• Proficiency in business Korean is essential for this role.
• Experience in logistics or order management is advantageous.

Responsibilities

• Manage daily operations for the Order-Ship-Bill process.
• Collaborate with teams to ensure timely processing of orders.
• Continuously improve processes for organizational value.

Skills

Business Korean proficiency

Data reporting and analysis

Customer-oriented mindset

Interpersonal and communication skills

Education

Diploma qualification

Job description

Job Location

Singapore

Job Description

As Customer Intelligence Analyst (CIA), you will own the Order-Ship-Bill (OSB) process from end-to-end, ensuring customer's orders are delivered according to their needs and requirements. You will be the first point of contact for customer order and billing inquiries, and a problem solver who continuously improves processes to enable touchless operations across our APAC supply chain network, enhancing overall business results.

This role requires supporting our Korea Market operations and managing orders and documents in Korean.

Responsibilities

1. Manage daily operations for the Order-Ship-Bill process
2. Communicate with customers regarding requests and inquiries about their orders
3. Collaborate with back-end operations and distribution teams to ensure timely and accurate processing of orders
4. Handle order-related incidents including non-quality issues, rejections, returns, and shortages
5. Continuously improve existing processes and operations, contributing to organizational value creation

Job Qualifications

• Minimum Diploma qualification
• Proficiency in business Korean (speaking, reading, writing)
• Experience in data reporting and analysis
• Experience in FMCG, logistics, order management, or related fields is advantageous
• Ability to work independently
• Strong interpersonal and communication skills, capable of working across teams and geographies
• Customer-oriented mindset

About us

We produce globally recognized brands and develop industry-leading business leaders. Our diverse portfolio includes brands like Always, Ariel, Gillette, Head & Shoulders, Herbal Essences, Oral-B, Pampers, Pantene, Tampax, and more. We operate in approximately 70 countries worldwide. Visit http://www.pg.com to learn more.

Our community values diversity, and we are committed to inclusion. We seek candidates who are passionate about fostering an inclusive culture and inspiring innovation. We are an equal opportunity employer, welcoming applicants regardless of race, gender, age, nationality, religion, sexual orientation, gender identity, disability, veteran status, HIV/AIDS status, or other protected characteristics.

Job Schedule

Full time

Job Number

R000130178

Job Segmentation

Experienced Professionals