Customer Intelligence Analyst

Procter & Gamble; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Intelligence Analyst to oversee the Order-Ship-Bill process, ensuring customer satisfaction through effective order management and problem-solving. This role is crucial in supporting the Korea Market operations, requiring proficiency in the Korean language and a strong focus on process improvements. Join a dynamic team committed to enhancing the supply chain experience across the APAC region, where your contributions will directly impact business results and customer relationships. If you are passionate about customer service and operational excellence, this opportunity is for you.

Qualifications

• Strong communication skills in Korean and English.
• Experience in customer service and order management.

Responsibilities

• Manage daily operations for the Order-Ship-Bill process.
• Communicate with customers regarding their order inquiries.
• Collaborate with teams for timely order processing.

Skills

Customer Service

Problem Solving

Process Improvement

Korean Language

Education

Bachelor's Degree

Job description

As a Customer Intelligence Analyst (CIA), you will own the Order-Ship-Bill (OSB) process from end-to-end, ensuring customers' orders are delivered according to their needs and requirements. You will be the first point of contact for addressing customer inquiries related to orders and billing, acting as a problem solver who continuously seeks process improvements to enable touchless operations across our APAC supply chain network and enhance overall business results.

This role requires supporting our Korea Market operations and managing orders and documents in the Korean language.

Responsibilities of the role

• Manage daily operations for the Order-Ship-Bill process.
• Communicate with customers regarding requests and inquiries about their orders.
• Collaborate with back-end operations and physical distribution teams to ensure timely and accurate order processing and delivery.
• Handle order-related incidents, including non-quality issues, rejections, returns, and shortages.
• Continuously improve existing processes and operations with a mindset of ongoing enhancement, contributing to the organization’s value creation targets.