Customer Focus Executive (Exp in E-commerce transactions / East / Bonus)

CVista HR Consulting Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a dedicated Customer Operations Specialist to enhance client satisfaction and streamline processes. In this role, you'll be the primary point of contact for customers, ensuring their needs are met through effective communication and problem-solving. You'll also collaborate with internal teams to develop tailored solutions and optimize the invoicing process. If you're passionate about customer service and eager to contribute to a forward-thinking team, this opportunity is perfect for you.

Qualifications

• At least 1 year of experience in E-commerce transactions.
• Good communication skills and comfortable with night shifts.

Responsibilities

• Act as the primary contact for daily operations and customer inquiries.
• Assist in onboarding new customers and ensure satisfaction.

Skills

E-commerce transactions

Communication skills

Tools

WMS

SAP

MS Office

Job description

Singaporean Only!

Location: Loyang

Responsibilities:

• Act as the primary point of contact for daily operations issues, inquiries, and technical support requests.

• Assist new customers through the onboarding process.

• Proactively identify potential challenges or areas for improvement and take corrective measures to ensure customer satisfaction and retention.

• Work closely with internal teams, such as sales, to create customized solutions and proposals that meet customer requirements.

• Deliver outstanding customer service by addressing inquiries, concerns, and requests promptly and professionally.

• Spot opportunities to cross-sell additional products, services, or solutions based on customers' changing needs and priorities.

• Ensure timely and accurate invoicing for customers while continuously optimizing the efficiency of the Accounts Receivable process.

• Oversee the timely and accurate verification of vendor invoices.

• Solve problems and provide effective solutions to customer issues.

• Gather feedback from customers regarding their experience and satisfaction.

• Encourage satisfied customers to serve as advocates or references for the company.

• Contribute to cross-functional projects focused on improving warehousing, distribution, system processes, and initiatives aimed at digitalization and workflow optimization.

Requirements:

• At least 1 years of working experience in E-commerce transactions

• Comfortable to standby for night shift when required

• Experience with WMS / SAP and MS Office

• Possess good communication skills.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [e-mail]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23114354 | EA License 16C7883