Customer Facing Supply Chain Manager

Nestlé; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Nestlé recherche un professionnel pour développer des solutions innovantes de chaîne d'approvisionnement, en optimisant les coûts et en améliorant la disponibilité des produits. Les responsabilités incluent la gestion des performances au point de vente, le développement de partenariats clients et le leadership d'une équipe performante. Le candidat idéal a au moins 5 ans d'expérience en service client et une solide connaissance des opérations logistiques.

Qualifications

• Au moins 5 ans d'expérience dans le service client ou des domaines opérationnels tels que la logistique ou la planification.
• Connaissances en finance, notamment sur le coût de distribution.
• Expérience en développement commercial collaboratif.

Responsibilities

• Intégrer une mentalité centrée sur le client au sein de l'organisation.
• Gérer les indicateurs de service et améliorer l'efficacité.
• Établir des plans d'affaires conjoints avec les clients.

Skills

Customer Centricity

Collaboration

Innovation

Communication

Job description

Position Snapshot

Location: Singapore

Company: Nestlé Singapore

Type of contract: Permanent

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestlé career empowers you to make an impact locally and globally, providing opportunities to stand out and grow both professionally and personally.

Main Responsibilities

• Embed a Customer Centricity mindset and behaviors (proactive, transparent, reliable, accountable, collaborative, resourceful) within the organization.
• Ensure continuous listening and understanding of Customer's business needs and requirements.
• Mobilize the organization to drive innovative Supply Chain Solutions, creating efficiencies and accelerating growth for Nestlé and its Customers.
• Deliver a competitive advantage by optimizing cost to serve and maximizing product availability.

Key Outputs

Develop Customer Partnership Roadmaps and Drive Product Availability

• Establish joint KPIs, long-term business plans, and initiatives with customers through aligned priorities and targets.
• Manage Service Level metrics and focus on cross-functional improvements.
• Monitor performance at the point of sale in collaboration with customers, identifying improvement opportunities to ensure efficiency and service levels.
• Leverage technology to enhance visibility on downstream performance.

Establish Nestlé as a Partner of Choice

• Understand customer needs and ambitions to offer value-adding solutions.
• Demonstrate customer-centric behaviors to drive a focus on customer satisfaction.
• Deliver a consistent and differentiated Customer Experience that adds business value.
• Participate in customer satisfaction surveys and Top-to-Top meetings to gather insights and drive action plans.
• Benchmark with industry peers and participate in industry bodies.

Drive Team Development

• Lead and motivate a high-performing, customer-oriented team to meet or exceed expectations.
• Continuously improve through benchmarking and adopting global best practices.
• Implement relevant market best practices.

Drive Sustainability Agenda

• Align sustainability initiatives with customers to achieve robust ESG objectives shared publicly.

Key Experiences

• At least 5 years' experience in Customer Service or related operational areas such as Logistics, Demand/Supply Planning, Warehouse Management, or Transportation.
• Knowledge of finance, especially distribution costing and the value chain.
• Experience in collaborative business development with Trade, Marketing, and Sales teams.
• Proven success in leading projects requiring Commercial and Supply Chain expertise.