Customer Experience Specialist (Central) JT (ID: 678550)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known company is seeking a Customer Experience Specialist to join their team. This role involves managing customer inquiries across multiple platforms, ensuring high-quality service, and collaborating with internal teams to address issues. The ideal candidate will bring customer service experience and a proactive attitude to improve service delivery.

Qualifications

• Experience in Call Centre, Banking or Customer Service environments preferred.
• Positive mindset and strong passion for quality service important.
• Strong communication and comprehension skills necessary.

Responsibilities

• Handle customer queries via phone, email, and social media.
• Log interactions into CRM accurately.
• Prepare weekly customer service reports.

Skills

Communication

Customer Service

Interpersonal Skills

Problem Solving

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

SAP

Job description

Our client, a well-known company is looking for candidates for the position of Customer Experience Specialist.

RESPONSIBILITIES

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

• Follow up closely with internal parties for resolutions.

• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.

• All customer service request and any follow-up interaction is logged into CRM accurately and timely.

• Assist in processing and invoicing Local and Export spare part orders.

• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.

• Spare parts inventory management.

• Perform other assigned duties and/or project work.

REQUIREMENTS

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.

• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

• Proficient in Microsoft Excel, Word and PowerPoint.

• Experience in SAP will be an advantage.

• On-the-job training will be provided to ensure proficiency in role requirements.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)


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