Customer Experience Specialist

2B Printing Solution Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Sales Executive to join their dynamic team. In this role, you will have the opportunity to contribute to the growth of a thriving SME by generating leads, assisting the sales team, and building strong client relationships. You will play a crucial role in driving sales performance and ensuring customer satisfaction. If you are detail-oriented, possess excellent communication skills, and thrive in a collaborative environment, this position offers a competitive salary and a chance to make a significant impact in the printing industry.

Benefits

Competitive Salary

Collaborative Work Environment

Growth Opportunities

Supportive Team

Qualifications

• Minimum of a Diploma or bachelor's degree in business or marketing.
• 2-5 years of experience in sales and customer service.

Responsibilities

• Generate leads through online platforms and networking events.
• Assist sales team with quotations and sales process coordination.
• Build and maintain strong relationships with existing clients.

Skills

Sales Experience

Customer Service

Communication Skills

Negotiation Skills

Organizational Skills

Education

Diploma in Business

Bachelor's Degree in Marketing

Job description

Why Join Us:

• Opportunity to contribute to the growth of a thriving SME
• Collaborative work environment with a supportive team
• Competitive salary and benefits package

Key Responsibilities:

• Generate leads through various channels (online platforms, networking events, referrals)
• Assist the sales team by providing information, preparing quotations, and coordinating the sales process from inquiry to order placement
• Create and send invoices to clients for products and services rendered and follow up on overdue payments
• Coordinate with the finance department to track and manage payment collections.
• Negotiate terms and conditions with clients to secure deals and contracts
• Actively seek new business opportunities and clients
• Stay informed about industry trends, competitor activities, and market conditions
• Work closely with the sales team to align efforts with promotional activities
• Identify emerging customer needs to inform product and service development
• Respond promptly to customer inquiries via phone, email, or in-person
• Address and resolve customer concerns, complaints, or issuesin a timely and satisfactory manner
• Build and maintain strong relationships with existing clients
• Collaborate with sales, production, and other departments to streamline processes and improve customer experience
• Provide customer feedback to enhance offerings based on market demands
• Maintain organized records of customer interactions, sales transactions and payments
• Generate regular reports on sales performance, customer satisfaction, and outstanding payments.

Requirements:

• Minimum of a Diploma or bachelor's degree in business, marketing, or a related field.
• 2-5 years of experience in sales and customer service, preferably in the printing industry.
• Applicants with professional Chinese and English listening, speaking, reading and writing skills will be given priority.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities
• Ability to collaborate with different departments, including sales, marketing, and production

How to Apply:

Submit your latest resume and cover letter to [e-mail],only shortlisted candidates will be contacted for an interview.