Customer Experience Specialist

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in customer service is seeking dedicated individuals to join their team. Responsibilities include managing customer inquiries, maintaining spare parts inventory, and ensuring efficient reporting. Ideal candidates should possess strong communication and interpersonal skills, with prior experience in customer service being a plus. Join us to enhance customer relations and improve service quality.

Qualifications

• Prior experience in customer service or call centers preferred.
• Proficient in MS Office and familiarity with SAP is advantageous.
• OJT provided to ensure task proficiency.

Responsibilities

• Address customer inquiries through various channels.
• Maintain spare parts inventory and manage service requests.
• Prepare and submit reports on customer service.

Skills

Customer Service Orientation

Interpersonal Skills

Communication

Strong Phone Etiquette

Tools

MS Office

SAP

Job description

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [e-mail]

CRM Resume Spare Parts Chat SAP Export Customer Experience Corrective Actions Registration Invoicing LTD Banking Interpersonal Skills MS Office Social Media Preparation Email Customer Service Business Communication