Customer Experience Specialist

Success Human Resource Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. This role involves effectively handling customer queries through various channels, ensuring timely resolutions, and maintaining accurate records in the CRM system. The ideal candidate will possess a positive attitude and excellent communication skills, with experience in customer service or call center environments being a significant advantage. Join a forward-thinking company that values quality service and offers opportunities for growth and development in a supportive environment.

Qualifications

• Experience in Call Centre or Customer Service environment is preferred.
• Positive mindset and passion for quality customer service.

Responsibilities

• Handle and resolve customer queries via various channels promptly.
• Log customer interactions accurately into CRM.
• Assist in processing spare part orders.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

SAP Experience

Job description

Job Responsibilities:

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

• Follow up closely with internal parties for resolutions.

• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.

• All customer service request and any follow-up interaction is logged into CRM accurately and timely.

• Assist in processing and invoicing Local and Export spare part orders.

• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.

• Spare parts inventory management.

• Perform other assigned duties and/or project work.

Period:

• Permanent

Location:

• South (near Labrador MRT station) (Shuttle service provided at Queenstown MRT)

Working hours:

• Mon to Fri, 8.45am – 5.30pm

Salary:

• $2,800 - $3,500 (depend on experience)

Job Requirements:

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.

• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

• Proficient in Microsoft Excel, Word and PowerPoint.

• Experience in SAP will be an advantage.

• On-the-job training will be provided to ensure proficiency in role requirements.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail](Reg No:R23114826)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg