Customer Experience & Service Coordinator

DESIGN COLLECTION PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A luxury service center in Singapore is looking for a Customer Experience & Service Coordinator to enhance customer interactions and manage service inquiries. The ideal candidate should have at least 2 years of customer service experience, be detail-oriented, and fluent in English, with Mandarin as a plus. This role involves greeting customers, scheduling appointments, and promoting a welcoming environment.

Qualifications

• At least 2 years of experience in customer service, admin, or coordination roles.
• Fluent in English; Mandarin-speaking is a plus.
• Well-groomed and enjoys creating pleasant customer experiences.

Responsibilities

• Greet walk-in customers warmly and understand their needs.
• Promote a positive, service-oriented atmosphere.
• Manage and respond to customer inquiries through various channels.
• Schedule installation and service appointments accurately.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Tools

Zendesk

Spreadsheets

Job description

Key Responsibilities

Are you someone who finds joy in helping others, thrives in an organised environment, and values meaningful interactions? At Design Collection Denmark, we’re inviting you to be the face of our Bang & Olufsen Service Centre - a warm, welcoming point of contact where luxury design meets outstanding customer care.

As a Customer Experience & Service Coordinator, you will be supporting customers from the moment they walk in, helping them feel at ease, and making sure their needs are understood and followed through with care. You will coordinate installation appointments, assist with service-related enquiries, and keep our internal processes running smoothly.

This is more than a desk job - it’s a role where your reliability, attention to detail, and empathy truly make a difference. And if you are curious to learn more about our Bang & Olufsen products and their technical details, we are here to support your growth.

Main Duties

• Be the first point of contact for walk-in customers - greet them warmly, understand their needs, and offer personalised support.
• Promote a positive, welcoming, and service-oriented atmosphere in the service centre.
• Stay familiar with product basics and service processes, and if you're interested, you will have the opportunity to learn more about the technical aspects of Bang & Olufsen products over time.
• Manage and respond to customer inquiries through WA, email and our ticketing system (Zendesk) to ensure prompt and helpful support.
• Schedule installation and service appointments with precision, ensuring smooth coordination between teams and customers.

Requirements

To do well in this role, you should:

• Have at least 2 years of experience in customer service, admin, or coordination roles.
• Be naturally organised, detail-oriented, and efficient with your time.
• Well-groomed and enjoy creating a pleasant customer experience, especially in face-to-face settings.
• Be confident using computers, email, spreadsheets, and internal systems like Zendesk.
• Communicate clearly and professionally in both writing and conversation.
• Work well both independently and within a supportive team.
• Be fluent in English. Mandarin-speaking is a plus for communicating with Mandarin speaking customer base.