Customer Experience Senior Support for Innovation Center

DHL EXPRESS (SINGAPORE) PTE. LTD.; Serangoon Garden Circus; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global logistics company in Singapore seeks a Customer Experience Senior Support to manage event logistics and enhance customer engagement through innovative solutions. Responsibilities include event coordination, overseeing bookings, and ensuring a consistent quality experience. Ideal candidates exhibit strong organizational skills with a focus on customer service and event management.

Qualifications

• Experience in event management and customer engagement.
• Strong organizational and multitasking skills.
• Ability to manage budgets and optimize resources.

Responsibilities

• Represent the Asia Pacific Innovation Center and greet visitors.
• Oversee event bookings and coordinate logistics.
• Manage projects for small to large-scale events.

Skills

Event coordination

Customer service

Project management

Budget management

Tools

Skedulo

Job description

DHL’s Customer Solutions & Innovation (CSI), one of DHL's business units, is a global organization dedicated to simplifying the customer experience by providing a single interface and developing innovative solutions for DHL’s largest customers. Discover the international spirit of DHL, where your commitment is recognized and rewarded.

The Customer Experience Senior Support role is based at the DHL Asia Pacific Innovation Center (APIC) in Singapore. APIC is a state-of-the-art facility focused on customer engagement, showcasing innovations, and collaborating with startups and industries on the future of logistics. It is part of a global network including centers in Germany, Chicago, and the UAE.

Key Responsibilities

• Represent the Asia Pacific Innovation Center, greeting visitors professionally and warmly.
• Respond promptly to event requests from internal teams and visitors.
• Oversee event bookings using Skedulo and follow up with requestors.
• Coordinate event logistics: registration, badging, room setup, catering, and services.
• Manage weekly event meetings, validate event details, and keep all parties informed.
• Ensure consistent customer experience and quality across all events, optimizing costs and resources.
• Track event execution and adhere to budgets.
• Manage projects from small to large-scale events.
• Oversee external resources and suppliers.
• Develop new event formats with the customer engagement team.
• Use customer feedback for continuous improvement.
• Act as the tool application expert for virtual events.
• Update SOPs regularly.
• Lead initiatives to enhance customer experience.
• Support catering, room setup, and post-event cleanup.
• Handle administrative activities and office organization.
• Anticipate customer needs by understanding business sectors.