Customer Experience (Part-time)

EXPLORER ACADEMY LEARNING GROUP PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational organization in Singapore is seeking a proactive Customer Support & Engagement Executive to enhance parent engagement and support academic operations. Responsibilities include consulting with parents, gathering feedback, and ensuring a seamless customer journey. Ideal candidates should have experience in client-facing roles and excellent communication skills. This onsite role offers a remuneration range of $2000 - $3000.

Qualifications

• Proven track record in client-facing roles focusing on outstanding customer experiences.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and strategic thinking.

Responsibilities

• Develop understanding of academic programmes and internal processes.
• Act as a key consultant to existing and prospective parents.
• Gather client feedback to improve service offerings.

Skills

Client-facing experience

Communication skills

Problem-solving abilities

Organizational skills

Tools

CRM systems

Job description

About the Role

We’re looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.

You’ll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.

Key Responsibilities

Customer Engagement & Consultation

• Develop strong understanding of the organisation’s academic programmes and internal processes
• Act as a key consultant to existing and prospective parents—recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

Feedback & Relationship Building

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

Enrolment & Lead Generation

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

Operational Support

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

Requirement:

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)

Details

• Onsite role based in Singapore
• minimum 3 workday/week

Weekday: 12-9pm

Weekend: 9-6pm

• Remuneration: $2000 - $3000