Customer Experience Officer @ West (Customer Engagement) ~

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading utilities group is seeking a customer service professional for a 12-month contract near Bukit Batok. The role involves managing consumer feedback, collaborating with stakeholders, and ensuring effective communication. Candidates should have 2-3 years of customer service experience and excellent communication skills.

Qualifications

• At least 2-3 years of experience in customer service.
• Excellent verbal and written communication skills.
• Ability to handle stress and adapt in a dynamic environment.

Responsibilities

• Provide high quality of customer service and manage feedback.
• Collaborate with stakeholders on complex cases.
• Communicate effectively to ensure satisfactory solutions.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Job description

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Near to Tengah Community Centre at Tengah Building Service Centre (Bukit Batok)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

· Provide high quality of customer service and professionalism in managing consumers feedback and enquires

· Actively collaborate with stakeholders to investigate complex cases and feedback on the Cooling System

· Communicate effectively with consumers to ensure satisfactory solutions and updates are given timely

· Take ownership of cases by following through effectively and actively close each case

· Provide regular records and updates of cases in systems and reports

· Any other ad-hoc duties as assigned

Job Requirements

· At least 2-3 years of experience in customer service

· Excellent verbal and written communication skills

· Problem solving skills to creatively resolve feedback and issues

· Interpersonal skills to relate cordially with different classes of people

· Ability to handle stress, adaptable and independent to work in a dynamic environment with minimal supervision

· Willing to standby to work on weekends where required

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/12731

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui