Customer Experience Officer, Contact Centre Agent

Simba Telecom Pte. Ltd.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

A leading telecom company is seeking a customer service representative to handle inquiries and build relationships through exceptional interactions. The role involves maintaining call records, collaborating with teams for resolutions, and requires strong analytical and communication skills. Candidates with O level qualifications and experience in call centers are encouraged to apply.

Qualifications

• Minimum O level or equivalent qualification required.
• Experience in a call center environment is highly preferred.
• Proficient in English and Mother Tongue.

Responsibilities

• Actively listen to customer concerns and provide helpful information.
• Document all customer interactions and maintain detailed records.
• Collaborate with internal departments for timely resolution.

Skills

Problem-solving

Analytical skills

Communication

Interpersonal skills

Active listening

Education

O level or equivalent

Tools

MS Office Suite

Job description

The key duties and responsibilities of the role include (but are not limited to):

Responsibilities:

• Actively listen to customer concerns, identify their needs, provide accurate and helpful information. Building positive relationships through exceptional phone and email interactions.

• Document all customer interactions and maintain detailed call records.

• Adhere to company policies and procedures for call handling and customer service.

• Collaborate with internal departments and teammates to ensure timely resolution of all customer service inquiries.

• Effectively resolve customer queries and promptly escalate complex issues.

• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum O level or equivalent qualification.

• Proficient in English and Mother Tongue

• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

• Strong problem-solving and analytical skills.

• Experience in a call centre environment (Highly Preferred).

• Excellent communication and interpersonal skills, both written and verbal, with a strong focus on active listening.

• Computer literate, proficient in MS Office Suite (Outlook, Teams, Excel, PowerPoint & Word)

• Ability to work independently and as part of a team.

• Ability to thrive in a fast-paced environment and meet deadlines effectively.

• Immediate or short notice start date a plus.