Customer Experience Executive (Learner Support)

OOm Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational platform in Singapore is seeking a Customer Service Representative to enhance learner support. The role focuses on managing inquiries, improving student engagement, and coordinating effectively with trainers. Ideal candidates will possess strong communication skills, a relevant educational background, and a passion for customer service, while being proactive and organized.

Qualifications

• Willing to work on weekends.
• Strong interpersonal and communication skills.
• Prior experience in customer service or administrative roles a plus.

Responsibilities

• Handle learners' inquiries via phone, email, and in-person.
• Collaborate with management to enhance engagement and retention strategies.
• Identify opportunities for student experience improvements.

Skills

Interpersonal skills

Organizational abilities

Computer literacy

Education

Diploma or Degree in any discipline

Job description

Company Description

OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals' expertise in digital marketing.

Roles and Responsibilities

Customer Service

• Handles learner’s inquiries via phone, email, WhatsApp, and in-person interactions.
• Provide timely and professional responses to queries regarding course information, schedules, and learning resources.
• Assist learners in troubleshooting issues related to course access and enrollment
• Ensure a smooth and welcoming onboarding process for new students.
• Ensure that the retention rate of students is kept at a minimal range

Communication & Coordination

• Maintain clear and consistent communication between learners, trainers, and internal teams.
• Collaborate with management to enhance student engagement and retention strategies.
• Proactively report any operational or student concerns to ensure prompt resolution.
• Monitor attendance and follow up on absenteeism to maintain learner engagement.

Continuous Improvement & Growth

• Identify opportunities to improve the student experience and propose solutions.
• Assist in implementing student feedback to enhance course delivery and service quality.
• Stay updated on industry trends and best practices in learner support.

What We’re Looking For:

• Willing to work on weekends
• Possess a Diploma or Degree in any discipline
• Strong interpersonal and communication skills with a passion for customer service.
• Excellent organizational abilities and attention to detail.
• Proficient in computer literacy eg. google drive, google sheet
• A proactive and resourceful attitude with the ability to multitask in a dynamic environment.
• Prior experience in customer service, hospitality, or administrative roles in an educational organisation is a plus

Interested applicants, click APPLY NOW or email resume to [e-mail].