Customer Experience (CX) Developer

Applicable Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading company as a CX Developer where you'll enhance customer interactions through innovative solutions. You'll be responsible for designing and optimizing business processes, ensuring a seamless journey across platforms. This role offers opportunities to grow in a diverse and inclusive environment committed to your career advancement.

Qualifications

• Familiar with Waterfall, Agile, and Hybrid methodologies.
• Fast learner with CX products.
• Ability to integrate with APIs.

Responsibilities

• Design, develop, and optimize CX solutions focused on customer interactions.
• Gather and analyze business requirements.
• Develop implementation and test plans for solutions.

Skills

Adaptability

Analytical skills

Communication skills

Troubleshooting skills

Tools

Java

JavaScript

ASP.NET

API Integration

JSON

REST

Job description

Continue to make an impact with a company that pushes the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion—it's a place where you can grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing for future advancements. We encourage you to take every opportunity to further your career within our global team.

As a CX Developer, you will focus on designing, developing, and optimizing business processes that enhance customer interactions with products or services. Your goal will be to improve the user journey and ensure a seamless experience across platforms, supporting customer engagement.

Responsibilities

1. Gather and understand business requirements.
2. Collaborate with clients and internal teams to analyze business needs.
3. Ensure accountability for solutions.
4. Develop customer requirements documents.
5. Create functional and technical design documents.
6. Develop test plans based on design documents.
7. Develop implementation plans for design documents.
8. Develop, test, deploy, and optimize CX solutions, including RPA, Omni-Channel Contact Center, using automation and AI-driven tools.
9. Work on projects, sprints, and change requests based on stakeholder requirements.
10. Create build documentation and standard operating procedures for handover to operations.

Requirements

• Familiar with different project methodologies: Waterfall, Agile, Hybrid.
• Knowledge of software development processes.
• Experience with CX products such as RPA, Contact Center solutions, Session Border Controllers.
• Fast learner with products.
• Ability to understand and integrate with APIs.
• Familiar with JSON, REST, Java, JavaScript, ASP.NET.
• Open-minded and adaptable to VUCA environments.
• Understanding of source code management.
• Good communication skills to gather information and demonstrate solutions to stakeholders.
• Ability to translate business needs into technical solutions.
• Strong analytical and troubleshooting skills.
• Willing to work extended hours.

Workplace type:

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today!