Customer Experience (CX) Developer

Applicable Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Join a leading company pushing technological boundaries as a CX Developer in Singapore. This role focuses on enhancing customer engagement through seamless integrations and optimizing user journeys. Your responsibilities will include collaborating with clients and developing comprehensive solutions that drive customer satisfaction. Embrace a dynamic work environment committed to diversity and growth.

Qualifications

• Familiarity with different project methodologies: Waterfall, Agile, Hybrid.
• Ability to integrate with APIs.
• Understanding of source code management.

Responsibilities

• Gather and understand business requirements.
• Develop, test, deploy, and optimize CX solutions.
• Create functional and technical design documents.

Skills

Analytical skills

Troubleshooting

Communication

Adaptability

Quick learning

Tools

Java

JavaScript

ASP.NET

JSON

REST

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Position: CX Developer

The candidate will focus on designing, developing, and optimizing business processes that enhance customer interaction with a company’s products or services.

They focus on improving the user journey and ensuring a seamless experience across different platforms to support customer engagement.

Responsibilities

• Gather and understand business requirements.
• Collaborate with clients and internal teams to analyze business requirements.
• Ensure accountability of solutions.
• Develop customer requirements documents.
• Create functional and technical design documents.
• Develop test plans based on design documents.
• Develop implementation plans for design documents.
• Develop, test, deploy, and optimize CX solutions to improve customer integration, including RPA, Omni-Channel Contact Center, and integration using automation and AI-driven tools.
• Work on projects, sprints, and change requests based on stakeholder requirements.
• Create build documents and standard operating procedures for handover to the operations team.

Requirements

• Familiar with different project methodologies – Waterfall, Agile, Hybrid.
• Familiar with software development processes.
• Knowledge of CX products such as RPA, Contact Center products, Session Border Controller.
• Quick learner of products.
• Ability to understand and integrate with APIs.
• Familiar with JSON, REST, Java, JavaScript, ASP.NET.
• Open-minded and adaptable to VUCA environments.
• Understanding of source code management.
• Good communication skills to gather information and demonstrate solutions to stakeholders.
• Ability to translate business needs into technical solutions.
• Strong analytical and troubleshooting skills.
• Willing to work extended hours.

Workplace type:

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today.