Customer Experience Consultant

Lumens Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Lumens Pte Ltd is seeking a Customer Experience Consultant in Singapore to enhance driver satisfaction. This role involves providing support and resolving issues to create a valuable experience for drivers, while also identifying sales opportunities. Candidates should have at least 2 years of experience in customer-facing roles and strong communication skills.

Qualifications

• At least 2 years of experience in a customer-focused role.
• Strong problem-solving skills and excellent communication.
• Able to identify sales opportunities while maintaining a personal touch.

Responsibilities

• Provide after-sales support to drivers and ensure smooth experiences.
• Handle drivers' requests efficiently and build long-lasting relationships.
• Gather feedback to improve services and identify upsell opportunities.

Skills

Problem-solving

Communication

Customer Service

Job description

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're on the lookout for a friendly and professional Customer Experience Consultant to join us in Singapore, steering our customer service to new heights!

Your Role on Our Journey:

As a Customer Experience Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in keeping our drivers happy and our engines running smoothly.

Your Day-to-Day Adventures:

• Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.
• Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their experience.
• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
• Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.
• Keep customers updated on the latest promotion and product.

What Makes You a Perfect Fit:

• At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service
• A passion for helping and interacting with people.
• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
• Excellent communication skills and proactive, empathetic approach to customer service.
• The ability to identify sales opportunities without ever losing that personal, caring touch.
• Able to work 5.5 days

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Be part of a journey that matters and help us turn every drive into a delightful experience!