Customer Experience & Ecommerce Operations

Creative For More; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a Customer Service Executive to enhance the online retail experience on their webstore. You will play a vital role in customer interaction, order management, and improving eCommerce merchandising strategies within a dynamic, growing team. Ideal candidates should demonstrate meticulousness, strong service orientation, and the ability to handle multiple tasks effectively. Join us and contribute to creating exceptional customer experiences.

Benefits

Key responsibility in a small, fast-growing team

Foster intrapreneurship within the organization

Responsibilities

• Handle customer enquiries via phone and chat, providing excellent service.
• Process daily orders and manage logistics across eStore channels.
• Improve store merchandising and explore new eCommerce experiences.

Skills

Meticulousness

Service orientation

Ability to multi-task

Strong command of languages

Job description

Customer Service Executive

We are looking for an individual to help manage the e-retail experience on our webstore. Responsibilities include providing top-class customer service and handling end-to-end order fulfillment.

You will be the key interface with our customers through our online stores, demonstrating:

• Meticulousness
• Service orientation
• Ability to multi-task
• Strong command of languages

Job Scope

1. Customer Experience

• Handle customer enquiries via phone and chat, providing excellent service, follow-up, and recommendations.
• Assist customers in their purchase journey.
• Manage reviews and feedback from customers.
• Collaborate with the product team to provide feedback.
• Reach out to customers for feedback and develop action plans for improvement.

2. Operations

• Process daily orders and manage logistics.
• Manage eStore across multiple channels.
• e-Merchandise products on eCommerce channels.
• Overall eStore management.

3. eStore Merchandising

• Improve store merchandising and explore new eCommerce experiences.

Benefits

• Hold a key responsibility within a small, fast-growing team.
• Foster intrapreneurship within our organization.