Customer Experience Ambassador 客户体验大使 (Part-Time/Full-Time)

CF MONEY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading fintech company in Singapore is searching for a Customer Experience Ambassador to enhance client interactions. The role focuses on ensuring excellent customer service and operational efficiency, requiring fluency in English and Mandarin along with strong computer skills. Both full-time and part-time positions are available, aimed at creating a seamless experience for clients.

Qualifications

• Fluency in English and Mandarin required.
• Experience in customer-facing roles (banking, hospitality, service).
• Presentable appearance and discreet tattoo accepted.

Responsibilities

• Assist new customers with onboarding.
• Address inquiries and manage feedback.
• Maintain an organized environment for clients.

Skills

Customer service

Computer skills

Communication (English, Mandarin)

Tools

CRM systems

Google Workspace

Job description

Who We Are:

Capital C Corporation, a leading Singapore-based fintech company, is transforming financial services in Southeast Asia.

With a decade of experience and a startup mindset, we are passionate about opportunities to empower our users through digitalization. Our technology enables us to reach underserved individuals with a range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances, all aimed at enhancing financial stability.

Join us in our mission to revolutionize financial inclusion and improve lives across Southeast Asia: "Driving financial inclusion, enhancing lives."

Job Overview:

As a Customer Experience Ambassador, you are the friendly face of our company. Your role is crucial in ensuring every customer feels well cared for and that our front-end operations run smoothly and efficiently.

Your main responsibilities include maintaining a professional image, delivering excellent customer service, and providing a seamless experience for every customer.

Responsibilities:

Assist new customers with onboarding, promptly address inquiries, manage feedback, and maintain an organized environment for walk-in and appointment-based clients.

Requirements:

We seek a cheerful, customer-focused individual with excellent computer skills and fluency in English and Mandarin to communicate with Mandarin-speaking clients. Presentable appearance and a modest or discreet tattoo are acceptable. Additional valuable skills include experience with CRM systems, proficiency in Google Workspace, and prior experience in customer-facing roles such as banking, hospitality, or service industries.

Working Hours:

• Both Full-time and Part-time positions available.
• Full-time: rotating shifts from 10 am - 7:30 pm and 10:45 am - 8:15 pm, with a 5-day workweek (Monday to Saturday), Sundays off, plus one additional day off during the week.
• Part-time: please specify your availability for consideration.