CUSTOMER EXPERIENCE AMBASSADOR [FULL-TIME | CHANGI AIRPORT] #8501

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading customer service team at Changi Airport, where you'll create memorable experiences and enhance operational efficiency. This role involves providing comprehensive assistance to passengers, handling Lost and Found inquiries, and addressing emergency situations. Ideal candidates will possess strong communication skills and a positive attitude, with the ability to thrive in a dynamic environment.

Benefits

Training provided

Qualifications

• Able to work in a fast-paced environment.
• Willingness to work shifts including weekends and public holidays.
• Ability to start immediately or on short notice.

Responsibilities

• Provide end-to-end customer service and assist passengers.
• Perform Lost and Found duties and respond to emergencies.
• Engage passengers in transit areas and manage queues.

Skills

Team player

Good communication skills

Interpersonal skills

Positive attitude

Job description

Do you aspire to work in the World’s Best Airport?

Join us today to create memorable travelling experiences, deliver excellent customer service, and support the overall productive and efficient airport operations!

Representing Changi Airport Group (CAG) at Terminal 1 to Terminal 4, both transit and public areas, to create memorable travelling experiences, deliver excellent customer service, and support the overall productive and efficient airport operations.

Job Scope

1. Provide end-to-end customer service for passengers, members of the public, or callers, attending to their enquiries, feedback, and proactively proposing solutions to assist them with their needs.
2. Perform end-to-end Lost and Found duties, including attending to enquiries, generating reports, assisting with claimants, and reconciling processes.
3. Be the first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures, and escalate or activate relevant parties to follow up.
4. Perform roving duties at transit and public areas, proactively engaging passengers to assist with flight-related enquiries, and introduce facilities, retail, and F&B options.
5. Assist with queue management at key touchpoints and coordinate with relevant airport partners.
6. Respond to all enquiries from CAG’s official channels (calls, emails, chatbot, social media), register all enquiries and feedback into CAG’s CRM, and ensure proper documentation.
7. Conduct initial fact-finding, categorize feedback and enquiries, route cases to respective departments, and track follow-up and closure.

Requirements

1. Good team player with a cheerful personality.
2. Positive attitude, good communication and interpersonal skills to interact with passengers.
3. Able to work in a fast-paced, challenging environment.
4. Able to work on shifts, including weekends and public holidays.
5. Able to start immediately or on short notice.

Salary and Working Hours

Salary up to $2,350 (Basic + Allowances + Incentives).

Rotating shifts (8am-8pm, 8pm-8am, 5:30am-3:30pm, 3pm-1am).

Training provided.

Thank you for your interest. Only shortlisted applicants will be notified.

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EA License No: 90C3494

EA Personnel No: R1103939

EA Personnel Name: Ng Hui Jun