CUSTOMER EXPERIENCE AMBASSADOR [FULL-TIME | CHANGI AIRPORT] #8501

P-Serv; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

P-Serv is seeking enthusiastic individuals to join the customer service team at Changi Airport. Engage with passengers and provide exceptional service while managing various inquiries and support operations across terminals. This role requires a cheerful attitude, effective communication skills, and the ability to work shifts in a dynamic environment.

Qualifications

• Immediate or short-notice availability preferred.
• Willing to work on shifts, including weekends and public holidays.

Responsibilities

• Provide end-to-end customer service to passengers and the public.
• Manage Lost and Found duties including inquiries and reports.
• Respond promptly to incidents and medical cases.

Skills

Team player

Positive attitude

Communication skills

Interpersonal skills

Ability to work in fast-paced environment

Job description

Join Us at Changi Airport - Create Memorable Travel Experiences!

Do you aspire to work in the world's best airport? Join us today to deliver excellent customer service and support efficient airport operations across Terminal 1 to Terminal 4, both in transit and public areas.

Job Scope

• Provide end-to-end customer service to passengers, the public, and callers, addressing inquiries, feedback, and proposing solutions proactively.
• Manage Lost and Found duties, including handling inquiries, generating reports, assisting claimants, and reconciliation processes.
• Respond promptly to incidents, medical, and emergency cases, taking appropriate measures and escalating as necessary.
• Perform roving duties to engage with passengers, assist with flight inquiries, and promote facilities, retail, and F&B options.
• Assist with queue management and coordinate with airport partners at key touchpoints.
• Handle inquiries from all official channels, record feedback, and route cases to relevant departments, tracking follow-up and resolution.

Requirements

• Team player with a cheerful personality.
• Positive attitude with good communication and interpersonal skills.
• Ability to work in a fast-paced, challenging environment.
• Willing to work on shifts, including weekends and public holidays.
• Immediate or short-notice availability preferred.

Salary & Working Hours

Salary up to $2,350 (Basic + Allowances + Incentives).
Rotating shifts: 8am-8pm, 8pm-8am, 5:30am-3:30pm, 3pm-1am.
Training provided.

Thank you for your interest. Only shortlisted applicants will be notified.

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