Customer Experience Administrator (Playground & Memberships)

IMPRESSIONS SCHOOLHOUSE PTE. LTD.; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a leading kids club where creativity and joy come together! As a Customer Experience Administrator, you'll play a crucial role in ensuring families have a memorable experience. Your responsibilities will include managing customer inquiries, overseeing playground operations, and assisting with events. This position offers a fun work environment and opportunities for career growth. If you have a passion for working with children and a proactive mindset, this is the perfect opportunity for you!

Benefits

Fun and engaging work environment

Opportunities for career growth

Competitive compensation

Qualifications

• Passion for working with children and families.
• Strong communication and organizational skills.

Responsibilities

• Provide warm and engaging customer service to families.
• Manage customer inquiries and update club records.
• Assist in planning and executing club events.

Skills

Customer Service

Communication Skills

Organizational Skills

Detail-oriented

Team Player

Job description

Full-Time / Part-Time

Join our dynamic team at Impressions Kids Club, where we bring joy and creativity to children and families!

We’re looking for an enthusiastic Customer Experience Administrator (Playground & Memberships) to create an exceptional customer journey and ensure smooth daily operations at our club.

Key Responsibilities:

• Provide warm and engaging customer service, ensuring an enjoyable visit for all families

• Assist with crowd control and visitor safety during peak hours

• Manage customer inquiries, respond to emails, and update club records for memberships, classes, and camps

• Maintain the cleanliness and organization of the playground and its equipment

• Oversee inventory and storage for playground supplies, retail items, café, and party essentials

• Operate and upkeep playground equipment to ensure a safe play environment

• Support daily opening and closing procedures

• Assist with marketing efforts, including WhatsApp blasts to parents

• Assist in planning, coordinating, and executing birthday parties and club events

• Verify and tabulate monthly finance records, retail sales, and invoicing

• Perform any other duties as assigned by the supervisor

What We’re Looking For:

• Passion for working with children and families

• Strong communication and organizational skills

• A proactive and detail-oriented mindset

• Ability to work shifts, including weekends

• Team player with a positive attitude

Why Join Us?

• Fun and engaging work environment

• Opportunities for career growth in a growing kids club

• Competitive compensation based on experience