Customer Engineer Manager

APPLIED MATERIALS SOUTH EAST ASIA PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology company seeks a skilled Manager to oversee financial forecasting, operations, and customer service excellence. The role involves managing staff, ensuring quality improvement, and maintaining high customer satisfaction. Ideal candidates will have significant leadership experience and a strong understanding of operational standards.

Qualifications

• Comprehensive understanding of operational management.
• Experience in manpower and financial forecasting.
• Capability in training and developing staff.

Responsibilities

• Forecast financial and operational requirements for key businesses.
• Manage startups and local inventories effectively.
• Ensure customer satisfaction and safety compliance.

Skills

Problem Solving

Interpersonal Skills

Leadership

Education

Bachelor's Degree in relevant field

Job description

Job Description

Key Responsibilities

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
2. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
3. Ensures customer satisfaction with Company service and system performance.
4. Interviews, hires, and trains customer engineers as necessary to support regional business
5. Ensures employee satisfaction through:- communication of business progress and all related action.- setting goals and controlling achievements.- establishing training and career development plans.Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
6. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
7. Achieves guaranteed up time and other parameters as sold to customers
8. Promotes quality improvement processes to:- reduce cycle time- drive continuous improvement of technical performance- empower the work force. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions

Functional Knowledge

• Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

Business Expertise

• Applies in-depth understanding of how own discipline integrates within the segment/function

Leadership

• Manages multiple related teams, sets organizational priorities and allocates resources

Problem Solving

• Identifies and resolves complex technical, operational and organizational problems

Impact

• Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
• Guided by business unit, department or sub-functional business plans

Interpersonal Skills

• Influences others internally and externally, including senior management

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.