Customer Engineer, Business Intelligence (Mandarin, Korean) - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in cloud computing is seeking a technical advocate to enhance customer relations and improve their workflow through Google Cloud products. The ideal candidate will have extensive experience in data analysis, business intelligence, and strong communication skills in Mandarin or Korean, along with a Bachelor's degree or equivalent experience.

Qualifications

• 6 years of experience working with problem-solving tools or data analysis (e.g., SQL, Python).
• Experience selling or supporting business intelligence tools (e.g., Looker).
• Ability to communicate in Mandarin or Korean fluently.

Responsibilities

• Support technical relationship with customers via tailored solutions and integration strategies.
• Develop customized presentations and prototypes to demonstrate software use cases.
• Educate audiences on technical and architectural concepts.

Skills

Data analysis

Problem-solving

Technical advocacy

Business intelligence

Communication

Education

Bachelor's degree or equivalent practical experience

Master's degree in Computer Science, Engineering, Mathematics

Job description

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

In this role, you will be the technical advocate for our prospects and customers. You will work to understand their needs and demonstrate how Looker can add value to their data workflows. You will partner with the business counterparts to acquire new customers, expand relationships, and cultivate business growth. You will help shape our product roadmap based on the needs and requirements of the customers.

Qualifications

Job responsibilities

• Share business intelligence experience to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Develop customized presentations, demonstrations and prototypes of our software to communicate use cases and value to the customer.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Educate technical and architectural concepts to a variety of audiences, including developers, architects, IT professionals, customers, partners and cross-functional team members.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience working with problem-solving tools or data analysis (e.g., SQL, Python, business intelligence/dashboards).
• Experience selling or supporting business intelligence tools, and using them to manipulate datasets and databases (e.g., Looker).
• Experience in a data analytics or data science client-facing role (e.g., consulting/sales engineering).
• Ability to communicate in Mandarin or Korean fluently to support client relationship management in this region.

Preferred qualifications

• Master's degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience.
• Experience with Looker portfolio or similar technology.
• Experience in managing and delivering proof-of-concepts focused on the customer value provided by the solution.
• Experience responding to functional and technical elements of Requests for Proposals (RFPs).
• Experience in advanced data modeling and analytics, including analyzing data with SQL, Python, or R.