Customer Engagement Specialist

ZyNerd; Singapore; On-site; SGD 225,000; Full time

Job summary

A leading company in Singapore is seeking Customer Engagement Specialists to provide exceptional support to subscribers. Candidates are expected to demonstrate strong communication skills, a customer-centric approach, and the ability to work independently. This role offers a starting annual salary of 2.25 L, with opportunities for freshers and experienced candidates.

Qualifications

• Any Degree required.
• Freshers and experienced candidates are considered.
• Experience in customer support is an advantage.

Responsibilities

• Respond to queries and complaints via various channels.
• Maintain thorough and accurate documentation of client interactions.
• Develop informative materials and content for clients.

Skills

Excellent written and verbal communication skills

Continuous learning mindset

Customer-centric mindset

Education

Any Degree

Job description

Customer Engagement Specialist (Customer Support)

We are looking for Customer Engagement Specialists who can provide subject matter expertise support for our Subscribers (Aspirants) through multiple channels/forums. The ideal candidate will have strong communication skills and should be able to work independently with a positive attitude. If you have a passion for helping others and providing exceptional customer service, we would like to hear from you!

Qualifications:

• Any Degree

Skills:

• Excellent written and verbal communication skills (English & Tamil)
• Continuous learning mindset, readily absorbing new information and adeptly explaining complex concepts to clients with clarity
• Cultivate a customer-centric mindset, demonstrating proactive, self-motivated, patient, and flexible attributes to ensure exceptional service delivery

Work Experience:

• Freshers / Experienced (Experience in a Customer Support or a related role would be an advantage)

Job Description:

• Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social Media, and In-app tools/ticketing support to all assigned clients in a timely manner
• Provide timely and effective responses to client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support
• Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans
• Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area
• Ensure accurate and thorough documentation of client interactions, recording and filing information in prescribed formats using designated tools
• Develop informative materials such as info videos/guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, rules, regulations, and other relevant details for counseling/admission processes

Location:

Nagercoil

CTC:

2.25 L per annum (starting package)

Positions:

Total - 10

Interested candidates can share their resume with <hidden_email>.