Customer Enablement Manager

Figma; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

A growing company focused on making design accessible seeks a Customer Enablement Manager. This role involves managing customer adoption, building strong relationships, and collaborating across teams. Ideal candidates will have experience in customer-facing roles in SaaS and a passion for helping customers thrive.

Qualifications

• 4+ years of experience in Customer Success or related role in SaaS.
• Excellent communication skills to engage diverse customer personas.
• Proven track record of driving impactful outcomes.

Responsibilities

• Manage the adoption journey for a portfolio of large, strategic customers.
• Deliver tailored training sessions customized to customer needs.
• Build trusted relationships with stakeholders across roles and departments.

Skills

Communication

Customer Success

Consultative Approach

Product Knowledge

Collaboration

Job description

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.

In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.

If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.

What you’ll do at Figma:

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

We'd love to hear from you if you have:

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

While not required, it’s an added plus if you also have:

• Experience using Figma or working with design and collaboration tools
• A background in UX/UI, Design Ops, or Frontend Development

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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