Customer Delivery Manager

DIGITAL EDGE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Digital Edge (Singapore) PTE. LTD. seeks a Customer Delivery Manager to lead hyperscale customer delivery on-site in Singapore, overseeing end-to-end coordination from contract signing to Ready for Service (RFS).

You will work cross-functionally with construction, design and operations teams, translate requirements into delivery plans, manage risks and escalations, and ensure on-time delivery and smooth onboarding for large enterprise data-center projects.

Qualifications

• 10+ years of end-to-end project delivery leadership in critical operating environments (data center preferred).
• Proven experience in data centre infrastructure delivery and hyperscale or large enterprise projects.
• Strong ability to translate requirements into scope and coordinate across engineering/design teams.

Responsibilities

• Act as primary customer delivery owner for hyperscale projects from contract signing to RFS.
• Coordinate with construction, design and operations teams to align requirements with delivery execution.
• Develop and manage delivery programmes with milestones and dependencies.
• Manage customer change requests, risks, and escalations to maintain delivery confidence.
• Oversee handover to customer and onboarding to BAU operations.

Skills

Customer-facing leadership

Project delivery

Data centre infrastructure

Stakeholder management

Vendor coordination

Tools

MS Office

MS Project

Aconex

Job description

What we need:

Reporting to the Customer Project Delivery Director, the Customer Delivery Manager (CDM) will act as the primary customer-facing delivery owner for our hyperscale customers, overseeing the successful coordination, integration, and delivery of customer requirements from contract signing through to Ready for Service (RFS)

The role works cross-functionally with construction, design, and operations teams to ensure alignment between customer requirements and delivery execution across the project lifecycle. The role is project-specific and will be locally based for the duration of the project, providing on-site delivery leadership, supported by a platform-level Customer Project Delivery Director to ensure governance, escalation management, and consistency across projects.

Key responsibilities:

Customer Delivery Management:

• Act as the primary point of contact for customers during project delivery (build phase), RFS, and customer onboarding, ensuring alignment to contractual commitments and delivery milestones
• Support customer engagement during pre-contract stage to support requirements definition and smooth transition into delivery
• Ensure key customer milestones (e.g., Early Access, RFS) and contractual requirements are clearly tracked and achieved
• Deliver regular progress reporting and facilitate customer audits and inspections during project delivery phases
• Proactively manage customer expectations, escalations, and risks to maintain delivery confidence and satisfaction

RequirementsDefinition and Design Coordination

• Translate customer requirements into a structured scope and work breakdown
• Identify and define what needs to be delivered without performing detailed engineering design
• Coordinate with Design Engineering and Solution Engineering teams to validate technical feasibility and design solutions

Project and Program Management

• Develop and manage delivery programmes covering customer scope and key dependencies
• Track progress against milestones and ensure alignment with overall project timelines

Customer Change Request Management:

• Manage customer change requests, ensuring all customer changes are assessed for cost and schedule impact

Fit-Out Vendor Coordination:

• Manage delivery of customer fit-out activities, including vendor coordination, site access, and installation sequencing

Customer Handover and Onboarding

• Own handover of facility to customer during RFS
• Drive successful customer onboarding, working with Customer Success Management and Operation steams to enable a smooth transition into BAU operations

Key Performance Index

• On-time RFS delivery: % of projects delivered on or before committed RFS date
• Customer satisfaction: Customer satisfaction score (CSAT/NPS) across delivery lifecycle
• Contract adherence: % compliance to contractual scope with minimal deviations, cost deviations, or disputes
• Successful customer onboarding: % of onboarding milestones achieved on time with minimal escalations or rework

The successful candidate:

Technical and Delivery Capabilities

• 10+ years of experience leading and owning end-to-end project delivery within critical operating environments (Data Center preferred)
• Proven experience in driving data centre infrastructure delivery
• Experience making delivery and commercial decisions and managing trade-offs across schedule, cost, and technical constraints
• Experience working with hyperscale or large enterprise customers in data centre, cloud, or IT services
• Strong understanding of data centre infrastructure, especially electrical & mechanical services
• Able to define scope and work breakdown, and coordinate engineering inputs

Customer and Stakeholder Management

• Strong customer-facing experience, having operated as a primary interface in delivery environment
• Customer-oriented, with a proactive approach to ensuring high-quality delivery and satisfaction
• Proven ability to navigate multi-stakeholder environments across internal teams, vendors, and customer organisations
• Able to manage escalations, conflicts, and competing priorities

Tools and Qualifications

• Proficient in MSOffice, MS Project / Aconex (or similar)
• Project Management (PMP) certification preferred

Language Proficiency

• Fluent in spoken and written English
• Fluent in spoken and written Mandarin