Customer Care Specialist

Quotation Management

• Handle customer enquiries and prepare quotations accurately and timely.

Order Management

• Load customer orders in SAP system.
• Coordinate with Sales, Planning, and Logistics teams to ensure 100% On-Time Delivery (OTD).

Order Fulfilment

• Ensure timely and accurate order loading and delivery execution for local customers.

Project/Contract Management

• Manage specific projects or contracts, ensuring alignment with timelines and deliverables.

Post-Sales Support

• Provide after-sales assistance to customers, ensuring a smooth experience post-delivery.

Reporting

• Prepare and provide sales-related reports (daily/weekly/monthly) to the Commercial Team.

Sales Forecasting

• Support Business Units in preparing accurate sales forecasts.

Inventory Management

• Coordinate with Logistics to manage stock levels, including consignment stock control.

General Support

• Support customers and the Commercial Team in all sales-related matters and administrative tasks.

Job Specification

• Education: Minimum Diploma or equivalent.
• Experience: At least 1 year of relevant experience in sales support, order management, or a related field.
• Skills & Competencies:
• Strong customer service and problem-solving skills.
• Proficient in documentation and information management.
• Ability to multitask and handle multiple priorities effectively.
• Excellent MS Office skills, particularly Excel; experience with SAP is a strong advantage.
• Strong teamwork and communication skills.
• Good project management, organizational and planning skills.
• Detail-oriented with effective time management abilities.