Customer Care & Onboarding Specialist (Centre-Based)

ST LUKE'S ELDERCARE LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading eldercare service provider in Singapore is seeking a passionate Customer Service Officer to join their Centre-Based Services team. This role is essential for ensuring a smooth care journey for elders and their families, managing client onboarding, addressing enquiries, and coordinating service transitions. The ideal candidate will have strong communication skills, customer service experience, and will be detail-oriented. This position offers a chance to make a meaningful impact in eldercare.

Qualifications

• Minimum 2–3 years of experience in customer service, front desk administrative roles.
• Experience in healthcare or eldercare settings is highly desirable.
• Familiarity with government subvention schemes and financial systems is an advantage.

Responsibilities

• Serve as the main point of contact for elders and their next-of-kins.
• Guide new clients through orientation and onboarding.
• Manage client admission, discharge, and service transitions.
• Handle billing and payments, including tracking attendance and issuing invoices.
• Coordinate subvention reporting and support finance processes.

Skills

Strong communication skills in English

Client-centric approach

Interpersonal skills

Proficiency in other languages (Mandarin or Malay)

Detail-oriented

Proactive and solution-focused mindset

Education

Diploma or a Degree in a relevant discipline

Tools

Microsoft Office

Client record management systems

Job description

A leading eldercare service provider in Singapore is seeking a passionate Customer Service Officer to join their Centre-Based Services team. This role is essential for ensuring a smooth care journey for elders and their families, managing client onboarding, addressing enquiries, and coordinating service transitions. The ideal candidate will have strong communication skills, customer service experience, and will be detail-oriented. This position offers a chance to make a meaningful impact in eldercare.