Customer Care Officer

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consumer electronics company is looking for a Customer Care Executive in Singapore. This role involves assisting customers, managing inquiries, and ensuring efficient support services. The successful candidate will handle various tasks, including troubleshooting and inventory management, while demonstrating strong interpersonal skills and teamwork.

Qualifications

• Excellent written and verbal communication skills.
• Strong sense of teamwork and ability to work independently.
• Fast and accurate computer literacy and data entry capabilities.

Responsibilities

• Serve as the first point of contact for customers, handling inquiries via service hotline and email.
• Address and resolve customer queries related to products and service packages.
• Conduct weekly and annual stock counts for spare parts inventory.

Skills

Teamwork

Communication

Interpersonal Skills

Computer Literacy

Problem Solving

Job description

We are partnering with a leading consumer electronics company to hire a Customer Care Executive to join their team in Singapore.

Job Descriptions:

• Serve as the first point of contact for customers, handling inquiries via service hotline and email.
• Address and resolve customer queries related to products, spare parts, service packages, and schedule service appointments. Coordinate with in-house technicians and authorized service contractors to ensure timely resolution.
• Collaborate with internal departments to address and resolve product and service-related issues.
• Perform basic troubleshooting to identify problems and ensure efficient customer support.
• Meet performance targets and KPIs as set by the company.
• Demonstrate strong time management and prioritization skills, with great attention to detail and a proactive problem-solving mindset.
• Work effectively under pressure while managing customer expectations professionally.
• Conduct weekly and annual stock counts for spare parts inventory.
• Manage retrieval and delivery of spare parts to the Customer Care Counter.
• Handle front counter responsibilities, including spare parts sales for walk-in customers, repair drop-off and collection, and redemption services.

Job Requirements:

• Strong sense of teamwork and ability to work independently.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to resolve problems effectively.
• Fast and accurate computer literacy and data entry capabilities.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

Licence Number: 18S9037

EA Registration Number: R23112003

Business Registration Number: 201735941W