Customer Care Officer

Tele-centre Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading call center is seeking a dynamic Customer Care Officer to provide exceptional service to customers. You will handle calls, assist with online navigation, and collaborate with the team to improve processes. The ideal candidate has strong communication skills, a customer-focused attitude, and thrives in a fast-paced environment.

Benefits

Competitive compensation

Ongoing training

Supportive work environment

Qualifications

• Strong verbal and written communication skills.
• Genuine passion for helping people.
• Basic computer proficiency.

Responsibilities

• Handle inbound/outbound calls, emails, and chats with professionalism.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.

Skills

Communication

Customer-focused

Teamwork

Adaptability

Job description

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us [e-mail]