Customer Care Officer

AUDIO HOUSE MARKETING PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Representative. The role involves managing customer enquiries across multiple channels, resolving complaints, and ensuring excellent service delivery. Ideal candidates will demonstrate strong communication skills, proficiency in Google tools, and a commitment to customer satisfaction.

Qualifications

• Ability to liaise with customers professionally.
• Manage customer feedback efficiently.
• Willingness to work 6-day weeks.
• Keen interest in handling customers is welcome.

Responsibilities

• Handle customer enquiries via various channels effectively.
• Resolve product/service issues and ensure customer satisfaction.
• Disseminate enquiries to appropriate sales staff for follow-up.
• Liaise with departments to ensure timely issue resolution.

Skills

Customer service handling skills

Google Sheets

Google Drives

Internet Skills

Professional communication

Education

O level/Nitec/Higher Nitec/Diploma in Customer Service

Job description

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work on a 6day work week – Retail hours: 12.30pm – 9pm with Off on a fixed weekday.

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives and internet are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.