Customer Care Executive [Order Processing | Tampines | Relevant experience needed] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm is seeking a Customer Service Executive to provide quality service and support to customers. This full-time role requires strong communication skills, proficiency in Excel, and experience in customer relationship management. You will be responsible for managing orders and ensuring customer satisfaction while collaborating with internal teams.

Qualifications

• Minimum Diploma in any field.
• 2 - 3 years of relevant experience in order processing and customer relationship management.
• Experience in handling customer inquiries via email and phone.

Responsibilities

• Provide quality customer service support via e-mail and phone.
• Manage sales orders and arrange delivery for customers.
• Conduct regular meetings for effective communication with customers.

Skills

Excel

Customer Relationship Management

Problem Solving

Education

Diploma

Tools

SAP

Job description

Customer Service Executive

Salary: $2,800 to $3,200

Working Hours: 8:30am - 5:30pm (Mon - Fri)

Working Location: Tampines

Responsibilities

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2 - 3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279