Customer Care Executive (Call Centre) - 1 year contract (Renewable)

Income Insurance Limited; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player in insurance is seeking a dynamic service ambassador to join their team. This role focuses on addressing customer concerns with empathy and professionalism, ensuring that inquiries are handled promptly. You will thrive in a supportive environment where your interpersonal skills shine, helping clients navigate their insurance needs. With a strong emphasis on customer engagement, this position offers an opportunity to make a tangible impact while enjoying attractive remuneration and incentives. If you have a passion for service and a reassuring voice, this role is perfect for you.

Benefits

Attractive remunerations

Monthly incentives

Close to MRT station

5-day work week

Qualifications

• 2+ years of experience in customer service, preferably in a call centre.
• Relevant insurance certification will be an advantage.

Responsibilities

• Attend to enquiries and maintain high accessibility in the Contact Centre.
• Provide policy recommendations and refer customers to advisers.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Empathy

Education

NITEC Cert

Diploma

Degree

Job description

Key Highlights

• 1 year contract renewable basis
• Attractive remunerations and monthly incentives
• Our Contact Centre is located within walking distance from Tampines MRT station.
• Working Hours: 5-day work week from Monday to Friday, 9am to 6pm (Exclude PH/Weekends)

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

Job Summary

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
• Perform post-case administration for future reference

Qualifications -

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage
• Have at least 2 years of experience in customer service, preferably in a call centre environment
• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly over the phone
• Be result-oriented and enjoy seeing tangible results of your hard work

If you are keen to explore, click on Apply!