Customer Care Executive (1 year direct contract)

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singtel Group is seeking a Customer Care Executive on a 1-year direct contract. This role involves acting as the primary contact for customer inquiries, ensuring timely resolution of issues, and maintaining knowledge of products and services. We value individuals who are committed to excellent service delivery and are willing to work alternate Saturdays.

Qualifications

• Effective and fluent communication skills required.
• Minimum qualifications of 'N' level, Nitec or Higher Nitec.

Responsibilities

• Act as the first point of contact for all customer inquiries via phone, email, and chat.
• Respond promptly to customer inquiries and escalate complex issues.
• Handle customer complaints and maintain accurate records of interactions.

Skills

Effective Communication

Problem Solving

Customer Service Orientation

Education

Minimum 'N' level, Nitec, Higher Nitec

Job description

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Customer Care Executive (1 year direct contract)

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Customer Care Officer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Act as the first point of contact for all customer inquiries via phone, email, and chat.
• Respond to customer inquiries promptly and professionally, and escalate any complex issues to the appropriate department or senior staff member.
• Handle customer complaints and concerns, and work to resolve them in a timely and satisfactory manner.
• Keep accurate records of customer interactions, including complaints and resolutions, and update customer records as necessary.
• Provide product information and technical assistance to customers as required.
• Maintain a high level of knowledge about our products and services, and stay up-to-date with industry trends and best practices in customer care.

A little about you:

• Minimum 'N' level, Nitec, Higher Nitec and above
• Able to communicate effectively and fluently.
• Willing to commit to alternate half day Saturday.
• We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.