Customer Care Executive

Orange Valley Nursing Homes; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A healthcare services organization in Singapore is looking for a candidate to provide administrative support and advisory services to elderly patients and their families. Responsibilities include conducting home visits, processing information, and liaising with agencies. The ideal candidate should have at least O Level education and 3 years of relevant experience, preferably in social work or customer service.

Qualifications

• Minimum 3 years of relevant working experience.
• Ability to work on alternate Saturdays.

Responsibilities

• Assist in carrying out administrative work in delivering advisory services.
• Conduct assessments or home visits when necessary.
• Liaise with relevant agencies and authority.

Skills

Social Work

Customer Service

Education

O Level education

Job description

Responsibilities:

• Assist in carrying out administrative work in the delivery of advisory services to patients and their families.

• This includes processing of information and statistics on assistance through an electronic system. Executive care advisory may be required to gather information from patients and their families and assist them with the financial assessments procedures.

• Conduct assessment / home visits when necessary.

• Liaise with relevant agencies / authority / patients family.

• Assure that all referrals are attended to by relevant personnel.

• Liaise with nurses on patient-related matters.

• Assure that all referrals are attended to by self or relevant personnel.

• Supervise the operational work carried out by customer care coordinator when handling subsidy cases.

• Act as a channel of communication between management and the customer care coordinator.

• Handle difficult customer and communicate escalated issues to the Manager.

• Keep update records of patients (electronic or written data)

• Up to date the relevant information of government’s policy with regards to the elderly care Services and funding.

• Maintain confidentiality of customer database.

Requirements:

• Minimum O Level education

• Minimum 3 years of relevant working experience

• Expertise in Social Work and/or Customer Service would be an advantage

• Able to work on alternate Saturdays

• Working Location : Balestier or Simei