Customer Care Executive

Responsibilities:

• Process incoming sales orders, quotations, and related sales documentation.
• Coordinate and assist with the sales team to ensure timely sales order fulfillment and share other related information.
• Address any inquiries or issues related to sales orders promptly and clarify customer specifications.
• Assist in managing purchase orders and coordinate with regional office to ensure timely delivery of goods and services.
• Coordinate with other departments related to the completion and delivery of sales orders.
• Handle customer emails and maintain customer information in the local systems.
• Perform other ad hoc tasks.

Requirements:

• Min Diploma or equivalent.
• Possess good customer service knowledge.
• At least 3 years of relevant working experience in a similar capacity.
• Knowledge of sales systems – CRM is a must.
• Proficient in ERP systems – SAGE is a plus.
• Proficient in MS Office Applications.
• Good oral and written communication skills in English.
• Must be meticulous, careful, and detail-oriented.
• Positive working attitude and willingness to learn.
• Only Singaporeans may apply due to quota limitations.