Customer Care Engineer

AEQON TJ PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a candidate to re-engineer existing systems and provide technical support. The role involves site surveys, system modifications, and customer care activities. Ideal candidates possess a Diploma/Degree in relevant fields, strong analytical skills, and customer management abilities. Training will be provided. This position offers the opportunity to work within a dynamic team.

Qualifications

• Possess analytical and problem solving abilities.
• Good customer management and communication skills.
• Outspoken and people-oriented with the ability to multi-task.

Responsibilities

• Perform off site surveys with clients to capture essential requirements.
• Re-engineer existing systems by analysing and identifying areas for modifications.
• Provide on-site technical support for variation orders.

Skills

Analytical abilities

Problem solving

Customer management skills

Technical knowledge

Team player

Education

Diploma/Degree in Electrical/Electronics/Engineering/IT

Job description

AEQON excels in delivering tailored solutions across the domains of telecommunication, ICT, and homeland security, drawing on a robust foundation of expertise in both current and emerging technologies. Our unwavering commitment to excellence is evident in the breadth of our infrastructure solutions. From mobile network rollout, transmission systems, and network optimisation to M/E fit-out and specialised equipment for critical infrastructure like data centers and power grids, AEQON covers the spectrum of comprehensive technological needs.

As one of the portfolio companies under the umbrella of EXEO Group Pte Ltd, AEQON is strategically positioned within EXEO Global Inc., a Tokyo Stock Exchange-listed entity based in Japan. This affiliation underscores our commitment to global excellence and positions AEQON as a trusted leader in the dynamic landscape of telecommunication, ICT, energy solutions and provider of a full suite of security products and solutions. AEQON is the holding company for subsidiaries, including TJ Systems, AOAO Global, PT. AWS Distribution, AEQON Technologies (Taiwan) and Nhân Sinh Phúc (NSP).

To view our comprehensive offerings, do visit our website at www.aeqon.com.sg

The Opportunity

The incumbent is required to re-engineer existing systems, provide solutions to integrate multiple platforms, provide technical support to maintenance team, support system testing and commissioning and compile operation manuals for systems and be involved in Customer Care Pre/Post-variation order activities.

Responsibilities

• Perform off site survey with clients to capture essential requirements
• Re-engineer existing systems by analysing and identifying areas for modifications / enhancements
• Provide solutions to integrate multiple platforms and hardware e.g. CCTV, security card access
• Compile operation manuals by liaising with principal suppliers and maintenance teams on performance of systems on site
• Provide on-site technical support for variation orders received by Projects Delivery and Customer Care department
• Support maintenance testing and commissioning by drafting specific tests and commissioning plans
• Resolve technical issues by coordinating with both internal team and external vendors to meet client requirements
• Support of monthly maintenance projects and ensure timeline is met

Requirements

Essential:

• A Diploma / Degree in Electrical / Electronics / Engineering / IT
• Possess analytical and problem solving abilities
• Good customer management and communication skills
• Good technical knowledge
• Outspoken and people-orientated
• A good team player with the ability to multi-task
• Driven, self-motivated and ability to work independently
• Resilient and persistent
• Training will be provided

Preferred:

• 2 years of relevant job experience in similar fields
• Experienced in troubleshooting security systems