Customer Care Assistant

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a Customer Care Support representative to manage inquiries and ensure efficient operations at service counters. This position involves problem-solving related to service quality, processing orders, and inventory management, providing an engaging work environment in customer service. Candidates should possess strong problem-solving skills and experience in managing customer inquiries effectively.

Qualifications

• Experience in a customer support role is beneficial.
• Ability to manage and resolve customer inquiries efficiently.
• Familiarity with inventory and order management processes.

Responsibilities

• Support customer inquiries regarding products and services.
• Ensure smooth operations at the service counters.
• Manage inventory and prepare shipments for customers.

Skills

Customer Service

Problem Solving

Administration

Job description

You will support the customer care team to provide professional and efficient service in handling inquiries regarding our brand products, repairs/services, and units from both walk-in and call-in customers.

In this role, you will:

Customer Care Support

• Ensure smooth and effective operations of the front-line counters at all times, maintaining the image and customer confidence in the company and brands.
• Manage issues/problems related to product and service quality.
• Follow up on open/outstanding issues with appropriate problem-solving solutions within the designated timeframe.
• Stand in/relieve at the service counters and perform all necessary administrative duties when required.
• Monitor waiting times in the service centre.

Customer Fulfilment

• Order, pick, pack, and dispatch customer parts and accessories for internal/external orders and repair jobs.
• Order and pick parts and accessories for customer repairs.
• Check incoming shipments and update the system accordingly.
• Stock-in and place stock/parts into the correct bins and storage locations.
• Prepare, pack, arrange, and send/receive incoming/outgoing repair shipments.
• Perform cyclical stock-takes to ensure stock accuracy and carry out stock adjustments.

Operating System Management

• Understand the operating system and be able to coach team members on new processes.
• Handle minor hiccups when necessary.
• Take the initiative to contact the IT Department for immediate assistance when needed.

Others

• Ensure proper documentation and filing according to the system.
• Assist with any other relevant tasks related to the customer service division as required.