Customer Care Assistant

CUBE PAYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

CUBE PAYMENT SERVICES PTE. LTD. is looking for a Customer Service Support Representative in Singapore. The role involves attending to merchant inquiries and providing first-level technical support. Ideal candidates should possess strong communication skills, a detail-oriented approach, and the ability to work under pressure, including weekends and public holidays.

Qualifications

• 1-2 years of experience in customer service support preferred.
• Able to communicate effectively in English.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Attend to merchant inquiries promptly and professionally.
• Provide first-level technical support to merchants over the phone.
• Perform accurate daily administrative data entry.

Skills

Communication

Detail-oriented

Organizational Skills

Computer Proficiency

Customer Service

Job description

Responsibilities:

• Attend to merchant inquiries promptly and professionally
• Provide first-level technical support to merchants over the phone
• Perform accurate daily administrative data entry
• Handle document scanning, filing, and data verification tasks
• Maintain and update customer inquiries, issues, and resolutions in the internal portal
• Assist with any other customer care-related duties as required

• Requirements:
• Preferably 1–2 years of experience in customer service support
• Good communication skills with a pleasant and approachable personality
• Able to work well under pressure and manage multiple tasks
• Detail-oriented and organized
• Proficient in computer use and common office applications
• Able to communicate effectively in English
• Willing to work on shifts, including weekends and public holidays