Customer Care Assistant

CubePay; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

A leading company in the payments sector, CubePay, is seeking a Customer Service Support representative to address merchant inquiries and provide technical support. The ideal candidate will have experience in customer service and strong communication skills, with the ability to work under pressure and on shifts.

Qualifications

• 1–2 years of experience in customer service support preferred.
• Proficient in computer use and common office applications.
• Able to communicate effectively in English.

Responsibilities

• Attend to merchant inquiries promptly and professionally.
• Provide first-level technical support to merchants over the phone.
• Perform accurate daily administrative data entry.

Skills

Communication Skills

Detail-Oriented

Organizational Skills

Problem Solving

Job description

Responsibilities

• Attend to merchant inquiries promptly and professionally
• Provide first-level technical support to merchants over the phone
• Perform accurate daily administrative data entry
• Handle document scanning, filing, and data verification tasks
• Maintain and update customer inquiries, issues, and resolutions in the internal portal
• Assist with any other customer care-related duties as required
• Requirements:
• Preferably 1–2 years of experience in customer service support
• Good communication skills with a pleasant and approachable personality
• Able to work well under pressure and manage multiple tasks
• Detail-oriented and organized
• Proficient in computer use and common office applications
• Able to communicate effectively in English
• Willing to work on shifts, including weekends and public holidays