Customer Care Ambassador [Higher Education | Office Hours | East]

TDCX Singapore; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A customer service provider in Singapore is seeking an experienced customer service representative. The role involves delivering excellent service across multiple platforms, ensuring customer satisfaction and follow-up. Candidates should have at least 3 years of relevant experience and strong English communication skills. This position is 100% onsite in Bedok, with working hours from 8:30am to 7:30pm, Monday to Friday, offering a basic salary plus monthly KPI incentives.

Qualifications

• At least 3 years of experience in the Customer Service industry.
• Strong command of spoken and written English.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Deliver excellent service to partners through various platforms.
• Ensure first contact resolution and effective follow-up.
• Contribute to continuous improvement of processes.

Skills

Customer handling skills

Bilingual communication

Proficient in MS Office

Time management

Critical thinking

Education

Diploma or GCE ‘O’ Level

Job description

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 4 weeks (Requires to pass certification)

Please note that only shortlisted candidate will be notified.