Customer Care Advisor (Taiseng) #EAT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking an experienced customer service professional to provide tracking and tracing services. Candidates must have 3-5 years in customer service, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Interested applicants should send their updated resumes via email or contact Angela Teh for more information.

Qualifications

• Minimum 3 to 5 years of experience in a Customer Service environment.
• Experience working in teams and demonstrating excellent teamwork skills.
• Outstanding customer-facing and interaction skills.

Responsibilities

• Provide professional track and trace services for customers.
• Handle trace enquiries and support contact center.
• Resolve service problems to meet performance standards.

Skills

Customer service experience

Excellent communication skills

Multitasking ability

Teamwork skills

Education

GCE A' Levels or Diploma

Job description

Job Description:

• You will provide quality and professional track and trace services to all parties, particularly customers and the customer network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.

• You will provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost or damaged shipments etc.

• You will also be required to handle all trace enquiries in accordance with service standards and processes.

• You will also be required to handle any overflow calls to support the contact center, to respond to customer queries regarding information on prices, customs requirements etc. on a timely and professional manner.

Job Requirements:

• Minimum 3 to 5 years of experience in a Customer Service environment, with a strong focus on managing customer inquiries and complaints.

Experience working in teams and demonstrating excellent teamwork skills.

• Outstanding customer-facing and interaction skills.

• Proactive with the ability to multitask and work under pressure while meeting tight deadlines.

•Preferably GCE A' Levels, Diploma, or equivalent.

For interested candidates, please send your updated resume:

Email: [e-mail]

Telegram: @Angie_TL

Whatsapp: [phone]

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599