Customer Care Advisor (Hybrid/ Onsite) #JTL

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Specialist to deliver professional track and trace services, manage customer inquiries, and resolve service issues. The ideal candidate has 3 to 5 years of experience in customer service and a background in managing complaints. This role offers on-job training and the opportunity to provide high-quality customer support.

Qualifications

• 3 to 5 years of experience in a Customer Service environment.
• Strong focus on managing customer inquiries and complaints.
• Willingness to learn with on-job training.

Responsibilities

• Provide quality and professional track and trace services.
• Investigate shipment incidents including lost or damaged shipments.
• Handle trace enquiries as per service standards and policies.
• Support the contact center with overflow calls.

Skills

Customer inquiry management

Problem resolution

Communication skills

Education

GCE 'A' Levels/ Diploma/ Degree in any discipline

Job description

• You will provide quality and professional track and trace services to all parties, particularly customers and the network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.

• You will provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost or damaged shipments etc.

• You will also be required to handle all trace enquiries in accordance with service standards and processes.

• In addition, you are expected to deliver best in class customer service by fulfilling each customer’s unique needs while adhering to the company policies.

• You will also be required to handle any overflow calls to support the contact center, to respond to customer queries regarding information on prices, customs requirements etc. on a timely and professional manner.

Job Requirements:

• Minimum 3 to 5 years of experience in a Customer Service environment, with a strong focus on managing customer inquiries and complaints. Preferably GCE 'A' Levels/ Diploma/ Degree in any discipline. On Job Training provided.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [e-mail]

EA License No: 99C4599