Customer Care Advisor

DHL Express Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading express logistics company in Singapore is seeking a Customer Care Advisor. The role involves providing quality trace services, managing customer inquiries, and ensuring service standards are met while working under pressure. Ideal candidates will have 3-5 years of experience in customer service and outstanding communication skills. Join a dynamic team in a supportive international environment.

Benefits

Strong career support in an international environment

Multifarious benefit program

Access to comprehensive learning programs

Qualifications

• 3-5 years of experience in a Customer Service environment.
• Experience demonstrating excellent teamwork skills.
• Proactive and effective conflict resolution abilities.

Responsibilities

• Provide quality track and trace services to customers.
• Investigate shipment incidents and resolve service problems.
• Deliver best in class customer service.

Skills

Customer inquiries management

Teamwork

Customer interaction

Proactive multitasking

Strong communication in English

Education

GCE A' Levels or Diploma

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit workingatdhl.com.

DHL Express Singapore has been ranked No.1 Best Workplaces in Singapore by the global institute Great Place to Work since 2020.

Here at DHL Express Singapore, we are an employer of choice, a recognized top employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 1.500 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognized brands across the globe.

We are looking for Customer Care Advisor.

Your Tasks

• You will provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
• You will provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost or damaged shipments etc.
• You will also be required to handle all trace enquiries in accordance with service standards and processes.
• In addition, you are expected to deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
• You will also be required to handle any overflow calls to support the contact center, to respond to customer queries regarding information on prices, customs requirements etc. on a timely and professional manner.

What You Bring

• Minimum 3 to 5 years of experience in a Customer Service environment, with a strong focus on managing customer inquiries and complaints.
• Experience working in teams and demonstrating excellent teamwork skills.
• Outstanding customer-facing and interaction skills.
• Proactive with the ability to multitask and work under pressure while meeting tight deadlines.
• Strong communication skills in English and effective conflict resolution abilities.
• Preferably GCE A' Levels, Diploma, or equivalent.

What We Offer

• Strong career support in an international environment.
• Multifarious benefit program.
• Access to comprehensive learning programs.

What’s Next

If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!