Customer Business Solution Project Executive

CEVA MANAGEMENT ASIA-PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CEVA Logistics seeks a Regional CBS Project Executive responsible for project direction, coordination, and implementation within the Customer Business Solutions team. The role requires effective communication with stakeholders and proficiency in project management methodologies along with business intelligence tools, contributing to the company's strategic goals and customer solutions.

Qualifications

• Knowledge of Freight Forwarding preferred.
• Knowledge of Project Management standards (WBS, CPM, PERT, AGILE).
• At least moderate knowledge of business intelligence reporting tools.

Responsibilities

• Coordinate, implement, and execute projects aligned with CEVA Logistics' strategy.
• Prepare and present Track & Trace solutions to customers.
• Stabilize technical processes post-implementation.

Skills

Project Management

Business Intelligence

Communication

SQL

Microsoft Excel

Tools

IBM Cognos

Tableau

Job description

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

About the role

The Customer Business Solutions (CBS) team oversees commercializing and implementing CEVA Logistics' global business solutions offer to customers. As a Regional CBS Project Executive, you will be responsible for the direction, coordination, implementation, execution, control and completion of project, while remaining aligned with strategy, commitments and goals of CEVA Logistics.

What you will be doing

Reporting to the Regional CBS Manager, you will be responsible for:

Collaboration

• Keep close communication with regional leaders (Front Office / Middle Office) to understand team vision
• Disseminate vision and objectives to local CBS team members
• Participate in local CBS performance and skills assessment
• Design and follow-up skills improvement plans to help team achieve highest competency standards
• Participate in early stages of change management directed by HQ

Pre-Sales

• Prepare & present Track & Trace solution + evolutions (transport requests, purchase orders, warehouse tracking, mobile, IoT) to customers and internal stakeholders (modules, widgets, customization options)
• Present Business Intelligence concepts and capabilities to customers and internal stakeholders (reports, KPIs, dashboards)
• Present collaborative tools concept and capabilities to customers and internal stakeholders
• Collaborate with local/regional tenders’ team to validate customer’s projects feasibility
• Present and encourage customers to use our EDI / API standard solutions + innovation solutions (IoT, predictive analytics)

Solution Implementation

• Capture full scope of work from Front Office / Customer / Tender
• Create and use end-to-end technical project planning documentation (memos, SOPs, project and data flow diagrams, what-if analysis, report and KPI definition)
• Contact and mobilize all necessary stakeholders to projects
• Identify non-standard requests and build alternative solutions
• Participate/lead standard project implementation (methodology, tools)
• Participate/lead technical project planning and implementation (systems communication mapping, parameterization, communication between technical and non-technical stakeholders)

Solution Roll-Out

• Stabilize technical processes post-implementation
• Bug analysis and escalation
• Hypercare management

Solution Run

• Customers and internal stakeholders training to latest implemented solutions
• Proactive promotion and application of newest available technologies to existing and new customers
• Return on experience (RETEX) management
• Existing solutions continuous review for upgrade potential

CBS Community

• Connect and exchange with regional and worldwide business solutions community
• Stay updated on company’s organization and global strategy to continuously adapt solutions offer
• Prepare and animate regular meetings to exchange on key topics

The successful applicant

• Knowledge of Freight Forwarding preferred
• Knowledge of Information Systems logic
• Knowledge of Project Management standards (WBS, CPM, PERT, AGILE…)
• At least moderate knowledge of business intelligence reporting tools (preferably IBM Cognos)
• Advanced Microsoft Excel
• Preferred understanding of basic database management concepts
• Knowledge of SQL is a plus (non-mandatory)
• Preferred knowledge of data visualization tools (preferably Tableau)
• Excellent project management and general organizational skills
• Standardization mindset
• Excellent prioritization skills
• Excellent communication skills (upward / downward communication) and team growth spirit

CEVA Logistics is a vast global business of 110,000 employees, representing every race, gender, marital status, sexual orientation, disability, age, religion or belief, nationality and ethnicity.

We recognize that people from different backgrounds and with different experiences and skills contribute new knowledge and perspectives that improve our service offerings and business practices and strengthen relationships with our diverse customers.We work to provide a positive environment in which every employee feels valued and respected and is supported in reaching their full potential. We walk the talk.