Customer Accounts Executive (Aerospace)

Liebherr-Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Liebherr-Singapore Pte Ltd seeks a Customer Service Executive to ensure customer inquiries are handled efficiently. Candidates should possess a diploma and relevant experience in customer service, along with strong communication skills and IT literacy. Join a dynamic team contributing to the aviation industry with a focus on achieving high customer satisfaction.

Benefits

Comprehensive medical and dental benefits

Two-way transportation to/from Clementi MRT

Friendly and nurturing environment

Good work-life balance

Qualifications

• Minimum 3 years experience in customer service in MNC.
• Proficient in MS applications, especially Excel.
• Good communication skills for internal and external interaction.

Responsibilities

• Handle customer orders for parts and repair units.
• Manage customer complaints and provide solutions.
• Generate reports and perform administrative duties.

Skills

Customer Service

Communication

IT Proficient

Problem Solving

Education

GCE A Level or Diploma in Business Administration

Tools

BaaN software

MS Excel

Job description

What We Offer

Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.

The Job

The Customer Service Executive will ensure that customers’ inquiries and complaints are attended to promptly and that parts orders are processed and delivered promptly with proper procedures and supporting documents. As this is a front office role, they should also possess a strong focus in excellent customer service. The position holder should also have a strong flair in dealing and resolving customers’ issues promptly.

What You Can Expect of the Job

• You’ll handle customers’ orders for piece parts and repair units.
• You’ll manage Turn Around Time (TAT) for repair units.
• You’ll monitor and follow-up sales & purchase order activities.
• You’ll handle customer complaints and provide necessary solution to satisfy customer requirements.
• You’ll manage retrofit and warranty administration.
• You’ll generate reports and perform administrative duties.
• You’ll act as the liaison for other departments (Workshop, Logistics, QA) on customer’s orders.
• You’ll fulfill “On Call” Duty (i.e.: AOG) if volunteer to be on standby.
• You’ll reduce the aging of un-invoice activities.
• Any other tasks as assigned.

What We Expect of You

• GCE A level or Diploma in Business Administration or similar discipline, with minimum 3 years of related experience in customer service in an MNC environment.
• IT literate, proficient in MS applications, particularly MS Excel
• Knowledge of BaaN software (or similar such as ERP, SAP)
• Good communication skills (oral and written) to interact with internal and external customers.
• Knowledge of Liebherr-Aerospace products and services
• Ability to work independently, responsibly and professionally in the works.
• Willingness and ability to work in a global, multi-cultural environment with teamwork skills.
• Willingness to work a flexible schedule and may require working beyond the stipulated hours if situation dictates.
• Will be required to attend/support meetings, seminars, exhibitions, visit to customers and company functions.

Who We Are

Liebherr-Aerospace is a leading European manufacturer and global supplier of Air Management, Flight Control, Actuation and Landing Gear systems as well as Gearboxes. Liebherr-Aerospace’s dedicated regional service centre, Liebherr-Singapore, provides a wide range of support services to the aviation industry in Asia-Pacific.